Versandbedingungen

In which countries do you deliver your products?

We ship to almost all countries in the EU region.

I cannot find my country in the list of countries on your site, why is this?

Once you choose your product, check on check-out if your. We suggest that you check whether our products are available in your country via any retailers or distributors by using the Store Locator on our site.

Shipping costs

Shipping costs vary with the destination of the items bought and can be free due to the promotions shown on the website at different periods of the year. 

When will I receive my order?

VM Safery Srl ships from its warehouses therefore the customer might receive more than one shipment for the same order. Orders are processed from Monday to Friday. During these times, VM Safery Srl will process orders within 5 working days from the payment reception.

Orders received over the weekend or on public holidays* will be processed the next working day.

(*Italian public holidays are on the 1st and 6th of January, Easter Sunday and Monday, 25th of April, 1st of May, 2nd of June, 15th of August, 1st of November, 8th of December, 24th, 25th and 26th December)

Once an order has been packaged, it will be collected by a courier service who will deliver it to the customer.

The courier will deliver within three to five working days in Europe and within four to seven working days across the rest of the world, with the exception of particularly remote areas.

Delivery times may be affected by bad weather, strikes or other unexpected events that cannot be foreseen by VM Safery Srl.

Please note that:
- Items cannot be sent to post box addresses
- All deliveries must be signed for

Shipments leaving Italy for worldwide delivery will be sent via DHL.

How can I keep track of delivery?

You can check the status of your order by logging into your account.

If you don't have an account, please use your Order Number and Email.

 

How can I return my order? 

If you wish to return one or more items in your order, you can do so within 15 days of receiving the goods. You have the options of:

Contact us at info@vmsafety.eu, clearly adding your name (the same used in the original order) as well as your Order number in the package. Lack of this information will result in longer processing time for your Return.
We remind you that the product returned must respect our Terms&Conditions: unworn, unused and returned with its original packaging, if available.
Shipping costs to return the product are at customer’s expense. 
We kindly ask customer to email us the tracking number for the shipment, if available, to: info@vmsafety.eu so that we can monitor the shipment. Once product is received, the Return will be processed in our system. As per our Terms&Conditions, refund will be processed within 14 business days.

How to prepare the return shipment 

If you return your order via post, please pack the product carefully, if possible using the same box you received it in. The goods must be returned intact, complete with all accessories and original tags (otherwise, we might reject the return or only issue a partial refund).
Choose the courier you prefer and email us back info regarding the chosen courier and the tracking number for your return in order to keep track of the shipment.

Shipping costs to return the product are at customer’s expense. 
Once product is received, the Return will be processed in our system. As per our Terms&Conditions, refund will be processed within 14 business days.

Am I responsible for the return shipping costs?

You must pay for all return shipping costs unless there is a special online promotion that includes free returns. Only in this case will VM Safety srl provide you with a label to affix to the package, which you can then use to return the package.

Which carrier can I use for my return?

To return goods the Customer can choose either a carrier or the mail. We recommend you use a service offering tracking so that you can check your return has reached our warehouse. VM Safety srl shall not be responsible for any damages to or theft/loss of the goods returned with uninsured shipments.
The item must be returned intact and carefully packaged in its original box, complete with every accessory.

When shall I get my refund?

Our warehouse shall check the returned items as soon as we receive them and a return file shall be opened. A refund shall be issued within 14 days from receipt of the return and the Customer’s credit card shall be credited (according to the payment method originally used).

We kindly ask you to include all details of the return inside the package (Customer name/order number) to make it easier for us to record the returned item.

I have received a faulty item. How can I return it?

Vm Safety srl performs a thorough check on all its products, however if you receive a faulty item, do not hesitate to contact us using our Contact Form. Our Consumer Care department will provide support in arranging the return of the goods.